Privacy Policy – Detroit Emergency Pros

Privacy Policy For Our Water Restoration Company

Who We Are

Detroit Emergency Pros provides expert restoration services for homes and businesses. We specialize in water extraction, mold removal, and fire damage repairs. This policy explains how information on https://detroitdamagerestoration.com/ is collected, used, and protected within Detroit, Michigan. We want our clients to understand how we handle their data when they request an estimate or service.

Our goal is to be transparent about the details we gather during the restoration process. This policy applies to all visitors of our website and those who interact with our local crews. By using our site, you agree to the practices described in this document. We focus on keeping your information safe while we work to restore your property to its original condition.

Information We Collect

We collect several categories of data to provide our services effectively. This includes information you provide through our contact forms such as your name and property address. We also gather specific job and property details like the cause of a flood or the extent of fire damage. Our teams take photos and create documentation of the damage for insurance and repair purposes.

When you browse our site, we collect device and usage data such as your IP address and browser type. We use cookies or similar tools to improve your experience on our website. In some cases, we may receive information from service partners like insurance adjusters or plumbing contractors who are helping with your property restoration project.

How We Use Information

The primary purpose for using your information is service delivery. We use your data for scheduling appointments and providing accurate estimates for restoration work. It is also used for billing and creating the insurance documentation required to process your claim. Our team uses your details to ensure safety on the job site and for quality control checks after the work is finished.

We use usage data to provide customer support and improve our website performance. Your information helps us with fraud prevention and ensures we follow all local and state legal compliance rules. Using your data allows us to manage your project from the initial moisture mapping phase through the final structural drying and reconstruction.

Cookies and Similar Technologies

Cookies are small files that websites place on your device to remember your preferences and activities. We use basic types of cookies to help our site function properly and to understand how visitors move through our pages. Some cookies are necessary for security, while others help us see which services are most popular in Detroit, Michigan.

You have options to limit or clear these tools through your specific browser settings. Most browsers allow you to block all cookies or alert you when one is being sent. Note that some features on our website may function differently or may not work at all if you choose to disable cookies entirely. This might include interactive maps or certain contact forms.

Sharing and Disclosure

We share information with service partners and subcontractors who help us complete your restoration project. This may include plumbers, electricians, or specialized cleaning crews. We also share data with insurers when you give us permission to help with your claim. Payment processors receive necessary details to handle your billing and transactions securely.

We may disclose information if required for compliance and safety needs or when the law requires us to do so. Detroit Emergency Pros does not sell your personal data to third parties for marketing purposes. Our sharing is limited to the essential tasks needed to restore your property and run our business. We ensure our partners handle your data with the same level of care that we do.

Data Retention

We keep records for as long as necessary for operational, safety, tax, and legal reasons. For example, we retain job photos and moisture logs to support your insurance claim if questions arise later. Retention periods vary by document type and are guided by applicable regulations in Michigan. We keep billing and contract information for several years to satisfy tax laws and business auditing requirements.

Once the data is no longer needed for these specific purposes, we take steps to delete or anonymize it. We do not store information longer than is required to serve our customers and protect our legal interests. This helps us minimize the amount of data we hold while still providing excellent long term support.

Your Choices and Rights

You have practical options regarding how we handle your personal information. You can request to access or update your contact details and property information at any time. You may also request the deletion of your data where it is appropriate and not required for legal or tax purposes.

If you want to limit certain uses of your data or manage how cookies are used, you can do so through your browser or by contacting us. To submit a formal written request regarding your data rights, please send it by postal mail to 3901 Christopher St suite 326, Detroit, MI 48211, United States. We will review your request and respond according to the laws that protect your privacy.

Security

We take the protection of your data seriously and use several safeguards to keep it safe. This includes restricted access so that only authorized employees can view your personal or property information. We provide regular training to our staff on how to handle sensitive data properly. Our company uses reasonable technical and physical protections to prevent unauthorized access or disclosure of your records.

While we work hard to protect your information, it is important to remember that no method of storage or transmission over the internet is perfectly secure. We cannot guarantee absolute security, but we constantly update our practices to meet modern standards. We focus on maintaining a secure environment for all our digital and physical files.

Children’s Privacy

Our restoration services and the content on https://detroitdamagerestoration.com/ are not directed to children. We do not knowingly collect information from anyone under the age of eighteen. Our website and services are intended for adults, property owners, or authorized representatives who need help with building repairs.

If we discover that a child has provided us with personal details, we will take steps to remove that information from our records immediately. Accounts and service requests must be managed by an adult who can legally enter into a contract for restoration work. We encourage parents to monitor their children’s online activity to help ensure their privacy is protected across all websites they visit.

Data Transfers

In some cases, your data may be processed by vendors or software providers located in other regions or states. This typically happens when we use cloud storage or specialized project management tools to track your restoration progress. Detroit Emergency Pros uses reasonable measures to protect your information during these transfers. We choose service providers that follow strong security protocols and respect privacy standards.

This ensures that your property details and contact information stay safe even when processed by a partner outside of Detroit, Michigan. Our goal is to provide seamless service while maintaining a high level of data protection regardless of where the processing takes place. We remain responsible for how your information is handled.

Changes to This Policy

Detroit Emergency Pros may update this policy from time to time to reflect changes in our services or the law. When we make updates, the latest version will always appear on this page for you to review. We suggest that you check this page occasionally to stay informed about how we protect your privacy.

Continued use of https://detroitdamagerestoration.com/ after we post changes indicates that you accept the new terms. If the changes are significant, we may provide a more prominent notice on our website. We keep our privacy practices clear so you always know how your data is used while we help you recover from water or fire damage.

Contact Us

If you have any questions or requests regarding your privacy, please reach out to us. We prefer that all privacy inquiries be sent in writing to ensure they are handled correctly. You can send your letter to our office at 3901 Christopher St suite 326, Detroit, MI 48211, United States.

Please include your name and a description of your request so we can assist you better. We will do our best to respond to your inquiry in a timely manner. We value your privacy and want to make sure your experience with our restoration team is positive from start to finish. Our team is here to help with both your property and your data concerns.

Definitions

Personal information means any details that can identify you such as your name, phone number, or home address. Processing refers to any action we take with your data like collecting, storing, or sharing it to complete a job. Service providers are third party companies that help us run our business such as accountants or software vendors.

Cookies are small data files stored on your computer that help websites remember who you are. These terms are used throughout this policy to explain our data practices in simple ways. Understanding these definitions helps you see how we manage your information during a water damage or mold remediation project. We aim to be clear so you feel confident in our services.