Terms and Conditions – Detroit Emergency Pros

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By visiting and using https://detroitdamagerestoration.com/ you agree to follow these Terms and Conditions as they are posted. These rules apply to every visitor and customer who interacts with our digital content or services. Detroit Emergency Pros may update these terms at any time to reflect changes in our business or local laws.

If you continue to use the website after we post these updates it means you accept the revised rules. We encourage you to check this page occasionally to stay informed about our current policies. If you do not agree with any part of these terms you should stop using the website immediately. Your use of the site serves as your legal agreement to these conditions within Detroit, Michigan.

Services

Detroit Emergency Pros provides professional property recovery including water extraction, mold remediation, and fire damage cleanup. Our work starts with an on site assessment to identify the scope of the damage. We use specialized tools like moisture meters and thermal imaging to create a plan. Service availability can vary based on your specific project size and your exact location in the metro area.

We may use third party vendors or subcontractors for specific tasks like electrical work or plumbing repairs when needed. While we aim for total restoration the final results depend on the severity of the initial damage and the condition of the building materials. We reserve the right to refuse service if conditions are unsafe or beyond our current equipment limits.

Quotes, Billing, and Payment

We provide initial estimates based on what we can see during the first visit. Final invoices may differ from the estimate if hidden damage is found after we remove floors or walls. Any significant changes to the project will require a change order to keep the billing clear. We may ask for a deposit before starting large reconstruction projects or specialty cleaning tasks.

We accept major credit cards, checks, and insurance payments. All balances are due upon completion of the work unless we have a direct billing agreement with your insurance provider. Late balances may be subject to additional fees. If you have a dispute regarding a bill you must notify us in writing within ten days of receiving the invoice.

Insurance and Claims Assistance

Our team helps you by providing detailed documentation and photos of the damage for your records. We use industry standard software to create reports that many insurance companies recognize and accept. While we offer this assistance it is important to understand that insurer approvals and payments are independent decisions made by your carrier.

Detroit Emergency Pros does not guarantee that your insurance company will cover every part of the claim. You remain responsible for any deductible or costs that the insurance company chooses not to pay. We suggest talking with your local agent early in the process to understand your specific coverage limits and requirements for water or fire damage claims.

Scheduling, Access, and Site Conditions

We require clear access to your property during agreed upon windows to perform our restoration work effectively. Clients are responsible for ensuring all utilities like water and electricity are turned on so our equipment can run. You must also have the legal permission to allow us to work on the property.

We may pause work if we find hazardous conditions like asbestos or unstable structures that were not disclosed. For safety reasons we ask that pets and minors stay away from the work zone while our crews are present. If we cannot enter the property at the scheduled time it may result in delays or additional trip fees to cover our crew costs.

Health and Safety

Our technicians receive training to IICRC standards to ensure every job is handled safely and professionally. We use PPE such as respirators and gloves when working with contaminants or Category 3 water. Our teams set up containment barriers and use negative air pressure to stop dust and spores from moving to clean rooms.

We apply EPA registered disinfectants to sanitize surfaces and kill harmful bacteria. Detroit Emergency Pros follows all local safety rules in Detroit, Michigan to protect both our workers and your family. We monitor the work site daily to ensure our equipment is running correctly and that the environment remains safe for everyone involved in the restoration process.

Customer Responsibilities

You play an important role in the success of the restoration project. We ask that you remove all valuables, jewelry, and fragile items from the work area before we arrive. You must disclose any preexisting issues like old leaks or structural cracks so we can plan accordingly. Following our safety instructions and drying guidance is vital for a good outcome.

For example you should never turn off the industrial fans or dehumidifiers until our technicians say it is safe to do so. Stopping the equipment early can lead to mold growth or permanent wood rot. Keeping the work area clear of foot traffic helps our team finish the job faster and more safely.

Warranties and Disclaimers

We provide a limited workmanship warranty that covers the specific repairs we perform on your property. This warranty does not cover preexisting damage, normal wear and tear, or hidden conditions that were present before we started. We are not responsible for failures caused by acts of nature such as new flooding or extreme Michigan winter weather.

Our warranty also excludes issues caused by third party failures or if the customer fails to follow our drying protocols. We do not promise that your property will be exactly the same as it was before the damage occurred. Our goal is to return the space to a safe and dry condition using standard professional restoration methods.

Limitation of Liability

To the extent allowed by law the total liability of Detroit Emergency Pros is limited to the amounts paid for the specific service provided. We are not responsible for any indirect or consequential damages such as lost wages or temporary housing costs while your home is being repaired. This limit applies to all legal claims including contract disputes or negligence.

We work hard to protect your property but restoration involves moving heavy gear and removing damaged materials which carries some inherent risk. By hiring us you accept these limits on our liability. This section ensures we can offer fair pricing to all customers in Detroit, Michigan while managing the risks of the restoration industry.

Cancellations and Rescheduling

If you need to cancel or reschedule a service visit please give us at least twenty four hours of notice. Cancellations made with less notice may result in a fee to cover our scheduling and labor costs. Emergency work such as immediate water extraction is handled differently because our crews move fast to stop the damage.

Once emergency equipment is set up at your home the project is considered active. If you ask us to remove equipment before the drying process is complete you may still be billed for the full mobilization and daily rental costs. We aim to be flexible but consistent scheduling helps us reach every neighbor who needs help during a disaster.

Intellectual Property

All text, images, logos, and marks found on https://detroitdamagerestoration.com/ belong to Detroit Emergency Pros or our licensors. This content is protected by copyright laws and may not be copied or used without our written permission. You may view and print pages for your own personal use related to your restoration project.

You may not use our brand name or photos for your own commercial purposes. Our team takes pride in the original photos and helpful articles we share on our site. Respecting our intellectual property allows us to continue providing clear and useful information to property owners across Detroit, Michigan who are facing water or fire damage emergencies.

Privacy and Data

Your privacy is important to us and we handle your personal information with care. We have a separate privacy policy available on our website that explains how we collect and use your data in detail. During a project we take many job photos and create moisture reports to document the progress of the work.

These records are used for internal quality control and are shared with your insurance company for claim reviews. We keep these files secure and only share them with parties directly involved in your restoration or billing. By using our services you agree to let us document the damage and repairs as part of our standard professional process.

Third Party Links and Tools

Our website may occasionally mention external resources or provide links to other tools for your convenience. These might include links to government safety sites or insurance company portals. Detroit Emergency Pros does not control these external sites and is not responsible for their content or their privacy practices. You use these third party resources at your own discretion and risk.

We do not endorse the products or services found on outside websites unless we specifically state otherwise. We suggest reviewing the terms and privacy policies of any external site you visit. Providing these links is simply a way to help our customers find more information about property care and safety.

Changes to These Terms

Detroit Emergency Pros reserves the right to update or change these Terms and Conditions at any time. We will post the most recent version on this page and the date of the update will be noted. It is your responsibility to review this page periodically to stay informed about the rules for using our website and services.

Continued use of https://detroitdamagerestoration.com/ after we post changes indicates that you accept the new terms. We make these updates to stay current with technology and new laws in Detroit, Michigan. Our goal is to keep our business practices clear and fair for every customer we serve during a home emergency.

Governing Law and Dispute Resolution

These terms are governed by the laws of the State of Michigan. If a disagreement arises you agree that any legal action will take place in the courts located in Detroit, Michigan. Before taking any formal legal action both parties agree to enter a good faith negotiation period for at least thirty days. This gives us a chance to resolve the issue through simple conversation and professional compromise.

We value our reputation and our relationship with our neighbors so we prefer to fix problems directly whenever possible. This approach saves time and costs for everyone involved while ensuring that any disputes are handled fairly and locally.

Contact

If you have questions about these terms or need to send us a formal notice please use our postal address. You can write to us at 3901 Christopher St suite 326, Detroit, MI 48211, United States. We welcome written inquiries and will review them in a timely manner. Please include your contact information so we can get back to you regarding your specific question.

We do not accept legal notices or formal requests through website contact forms or social media. Sending a letter to our physical office ensures that your message reaches the right person and is properly documented in our business files. We are here to help you understand our policies.

Severability and Entire Agreement

If any part of these Terms and Conditions is found to be invalid or unenforceable by a court the rest of the terms will stay in full effect. This ensures that the main rules of our agreement remain active even if one small detail needs to be changed. These terms represent the entire agreement between you and Detroit Emergency Pros regarding the use of our website and the general nature of our services.

No other verbal promises or informal messages change what is written here. Any specific service contract you sign for a restoration project will work alongside these terms to provide a complete understanding of our business relationship.

Force Majeure

Detroit Emergency Pros is not liable for any delays or failures in performing our services if they are caused by events beyond our reasonable control. This includes natural disasters like major floods or earthquakes that affect the entire region. It also covers government actions, power grid failures, or widespread labor strikes.

If an event like this happens we will do our best to reach your property as soon as it is safe and possible to do so. We prioritize emergency calls based on safety and the availability of our crews during these difficult times. We appreciate your patience and understanding if such a major event impacts our normal response times.

This page is for general information only and does not constitute legal advice.